About Us — 12000
Online Entertainment Platform for Malaysia
12000 is an online entertainment platform built specifically for Malaysian users. From Sports Betting and Live Casino to 4D lottery and table games, all our content is designed for easy access — in Bahasa Malaysia, in MYR, from any device.
What is the mission and vision driving 12000?
Our mission is straightforward: to make online entertainment easier, safer and more relevant for Malaysian users. We believe every user deserves a platform that speaks their language, uses their local currency, and understands their way of life.
12000's long-term vision is to be Malaysia's top choice for online entertainment — not just in terms of game variety, but in trust, convenience, and the quality of experience delivered to every user every time they open the platform.
We built this platform with users from Klang Valley, Penang, Johor, Sabah, Sarawak, and beyond in mind — ensuring the interface is straightforward and that all deposits and withdrawals are handled in MYR without any hassle.
Designed for local users' needs
Full Bahasa Malaysia interface and support
All transactions in MYR with no conversion needed
Optimised for Malaysian smartphones
What can you find on the 12000 platform?
12000 offers a wide range of game categories and entertainment tailored specifically for the Malaysian market. Each category is designed with a clean interface and clear buttons, so even new users can get started without any confusion.
Malaysia Super League, BWF badminton, international football, MPL esports and more. Odds updated live with full market access straight from your phone.
Blackjack, baccarat and roulette with live dealers. A real casino experience you can enjoy from home or on the go.
Pick your 4D numbers and check daily draw results right from your account dashboard. No need to visit a physical counter.
Welcome bonus for new members, weekly cashback, seasonal offers during festive celebrations, and a referral programme that rewards both parties.
User experience and security — our commitment
We understand that trust is the foundation of any relationship between a platform and its users. That's why 12000 uses industry-standard SSL encryption to protect all user data — from login credentials to transaction records — keeping it out of reach from any unauthorised parties.
RNG-based games on this platform run on algorithms that generate outcomes independently, free from any external influence. This ensures fairness for every player, no exceptions.
When it comes to user experience, we prioritise fast response times, intuitive navigation and comfortable viewing on smaller screens. A user in Sabah on a 4G connection will have just as smooth an experience as someone in Kuala Lumpur on office WiFi.
All data in transit is fully protected.
Game outcomes are generated randomly with no manipulation.
Customer support that's always ready to help
The 12000 support team is available 24 hours a day, 7 days a week — including public holidays and festive seasons. We know that technical issues or account queries don't wait for office hours, so we make sure someone is always on hand to help whenever you need it.
For any questions about deposits, withdrawals, promotions or technical issues, reach our team by email at: [email protected]. You can also check the FAQ which covers answers to the most frequently asked questions — it can often resolve your issue within minutes, no need to wait for an email reply.
We also welcome user feedback as part of our ongoing effort to improve the platform. If you have a suggestion or spot something that could be better, our team is happy to listen and will take every piece of feedback seriously.
How to contact us
- Email: [email protected]
- Support hours: 24 hours a day, 7 days a week
- Refer FAQ for instant answers
Full transparency — we have nothing to hide
We believe users deserve full clarity on promotion terms, withdrawal processes and how the platform operates. All the key information can be found on the Terms & Conditions, Privacy Policy and Responsible Gaming with no confusing fine print.
We understand what Malaysian sports fans love
12000 goes beyond just offering sports markets — we understand what Malaysian sports fans are truly passionate about. Local football leagues like the Malaysia Super League and FA Cup, badminton during BWF tournaments, and MPL esports that's winning over the younger generation — all of it is right here on our platform.
Users in Sabah and Sarawak who follow local matches closely, or users in Johor who check EPL odds late at night — everyone has a place at 12000. This platform is built to be relevant to users from every state and every walk of life.
