12000 Data Protection Privacy Policy
Last updated: January 2026 · Applies to all 12000 platform users in Malaysia
At 12000, your privacy matters to us. This document explains clearly how we collect, use, store and protect your personal information when you use our platform. Please read it carefully before registering or using any 12000 services.
1. What information do we collect from you?
When you register and use the 12000 platform, we collect the following categories of information:
Personal account information
Full name, date of birth, phone number, email address, and the password you provide during registration. This information is required to verify your identity and allow you to access your account securely.
Payment information in MYR
Details related to the deposit and withdrawal methods you use, including bank account numbers or digital wallet accounts registered in your name. All transactions are conducted in MYR (RM). We do not store credit or debit card numbers directly in our systems — this sensitive data is handled by third-party payment processors that comply with industry security standards.
Device and browser information
IP address, device type, operating system, browser type, and general location information are collected automatically when you access the platform. This information is used to detect suspicious activity, optimise your experience, and maintain account security.
Platform usage and activity data
Betting activity records, games played, deposit and withdrawal transactions, and platform usage patterns are collected for operational, customer support, and internal compliance purposes. This data is not shared individually with third parties for marketing purposes.
2. How is your information used?
The information we collect is used solely for purposes related to the operation of the 12000 platform and your user experience. The primary purposes are as follows:
- Verifying user identity and preventing fraud or unauthorised access.
- Processing MYR (RM) deposits and withdrawals accurately and securely.
- Providing responsive and effective customer support.
- Sending account-related notifications, active promotions, and important platform updates.
- Meeting applicable legal and regulatory compliance requirements.
- Analysing usage patterns to continuously improve platform quality.
12000 does not sell, rent, or trade users' personal information to any third party for marketing purposes without explicit user consent.
3. Use of cookies and activity tracking
The 12000 platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions smoothly. Cookies are small text files stored on your device when you visit our platform.
Required for core platform operations — login, navigation, session management, and account security. Cannot be disabled without affecting platform functionality.
Helps us understand how users interact with the platform — pages visited, time spent, and general usage patterns for improvement purposes.
You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect your experience and the functionality of the 12000 platform. Continued use of the platform is considered consent to the use of cookies as described in this policy.
4. How we protect and store your data
User data security is a top priority at 12000. We employ multiple layers of technical and organisational protection to safeguard your personal information against unauthorised access, disclosure, alteration, or destruction.
All data transmitted between your device and 12000's servers is protected by SSL (Secure Socket Layer) encryption — the industry-standard technology used by financial institutions and leading e-commerce platforms worldwide. This means your login credentials, payment details and personal data cannot be read by unauthorised parties during transmission.
Your data is stored on servers protected by strict access controls. Only authorised staff who require access for operational purposes are permitted to view user information. All internal access is logged and monitored.
Data retention periods depend on legal and operational requirements. Active account data is retained for as long as the account remains active. Following account closure, data required for legal compliance will be kept for the minimum mandatory period before being securely deleted.
Sharing information with third parties
12000 may share user information with selected third parties in the following limited circumstances: payment processors required to facilitate MYR transactions; legal authorities or regulators where required by law; and technical service providers assisting with platform operations under strict confidentiality agreements. 12000 does not sell user information to any party for third-party marketing purposes.
5. Your rights as a user — access, rectification, and erasure
As a 12000 platform user, you have rights regarding the personal information we hold about you. We respect these rights and provide the means for you to exercise them.
You have the right to request a copy of the personal information we hold about you at any time.
If your information is inaccurate or out of date, you may request a correction through your account settings or by contacting support.
You may request the deletion of your personal data, subject to legal requirements that may oblige us to retain certain records.
To exercise any of the above rights, please contact the 12000 support team at [email protected], clearly stating your request. We will respond within a reasonable timeframe and process your request in accordance with our internal procedures and applicable legal requirements.
Privacy policy updates and how to contact us
12000 reserves the right to update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be communicated to registered users via email or in-platform notification. Continued use of the platform after such changes take effect will be considered acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding this privacy policy or how we handle your data, please contact us at [email protected] or visit the FAQ us for further assistance.
Have questions about your data privacy?
The 12000 support team is here to help. Reach us at [email protected] or check the FAQ page for quick answers about your account and personal data.